SHIPPING AND RETURNS
Spain (mainland) and Portugal: Free* for orders over 100€.
Spain (Balearic Islands): 5€.
Spain (Canary Islands): 5€. Customs clearance of 30€.
For orders under 100€ and sale items the cost will be 5€.
United Kingdom: 25€.
*Except during Flash Sale periods
Spain (mainland): 1-2 working days.
Balearic Islands: 2-4 working days
Spain (Canary Islands): 3-4 working days.
Europe: 3-7 working days.
Orders are prepared as soon as the payment has been confirmed, from Monday to Friday from 10:00 to 14:00, orders placed outside these hours are prepared the following day.
Castor Polux is not responsible for delays in transport due to excessive workloads during busy periods such as sales and Christmas.
In case of delivery delays you can consult directly with the transport company that previously contacted you or with us at firstname.lastname@example.org.
You can return your order within 14 days from the date of delivery. The refund will be made by the same means of payment with which the purchase was made. The cost of return is at the customer’s expense.
The price to be refunded is the price originally stated on the order, except for transport costs, which will only be refunded if CASTOR POLUX is responsible for the reason for returning the product. In case of special promotions, where shipping costs are offered free of charge, the customer shall also bear the return shipping costs. If you have any questions, we will be happy to help you at email@example.com.
Below you will find the steps to follow for the acceptance of a return:
1. Send us an email to firstname.lastname@example.org indicating the reason for the return. Your opinion is essential in our way to be better every day so we appreciate you sharing with us the reason.
2. You can also contact us via WhatsApp 881 299 367 if you need help to process the return.
3. Items must be returned in the same original condition in which they were delivered, along with any accessories related to them (labels, bag, original packaging or otherwise a similar one so that the product arrives at our warehouse with the maximum possible guarantees).
The articles will be checked by Castor Polux staff in order to evaluate their good condition. In case this evaluation determines that the articles are not in a suitable state, the return will not be accepted.
4. Send the article to the following address:
◦ CASTOR POLUX
◦ Calle Emilia Pardo Bazán 2, bajo.
◦ 15001 La Coruña (Spain)
5. If the above requirements have been met, we will send you an email confirming acceptance of the return, and we will proceed to credit the amount of the returned products.
Until we receive the item in our warehouse it is your responsibility. We recommend that you send the item to us by courier or registered post and that you keep the proof of postage. Collect on delivery will not be accepted. Refunds will only be given for purchases made through our online shop. Please note that the time it takes to receive the money back depends on the bank. For purchases made in our physical shops, the products will be exchanged for a voucher (without expiry date) of the same amount or exchanged for other items.
Exchanges and returns for online purchases can be made in our shop free of charge.
If you wish to exchange your order, you must request a refund and place a new order.