1. GENERAL CONDITIONS OF PURCHASE

These general conditions of sale apply to all sales made through the Internet site www.castor-polux.com, reserves the right to adapt or modify at any time and without notice, these general conditions of sale and the characteristics of the services provided. In case of modification, the general sales conditions in force on the day of the order will be applied to each order.

The identification of the user / client for the order placed is done through the log files, stored in the CASTOR POLUX server. The preservation of the IP address of the user / client or any other information obtained to identify the user / client.

  1. THE PRICES

The contractual language is Spanish. The prices are indicated in Euros and are calculated with VAT. They can be altered at any time without notice, knowing that the items will be invoiced in the current base when the order is registered.

While we do our best to ensure that all data, descriptions and prices that appear on our Website are correct, errors may happen. If we discover a mistake on the price of any product you have ordered, we will inform you as soon as possible and we will give you the option to reconfirm your order with the correct price or cancel it. If we can not contact you, we will treat the order as if it had been canceled. If you canceled it but you had already paid for it, you will receive full refund.

The amount of the invoice is charged in one single payment for each order. All orders are  charged only in Euros. Any customs charges or local fees are borne by the client.

CASTOR POLUX preserve ownership of the products until full payment is done , which the customer acknowledges and accepts.

  1. CHANGES AND RETURNS

According to Article 44 of Law 7/1996 on Retail Trade Management, you will have a period of 14 working days from the date of delivery to return the order to the following address :

Castor Polux

Avda. De Arteixo 6

15004 (A Coruña)

In case of return, shipping cost are borne by the customer unless it is a mistake by CASTOR POLUX. Postage due will not be accepted.  For any clarification we will be happy to inform you in our email address:  hola@castor-polux.com

A return will be accepted if products fullfil the following requirements:

– The unwanted product must be in the same state in which it was delivered, and must keep the original labeling and packaging or, failing that, in a similar one so that the product reaches our warehouse with the maximum possible guarantees.

– It must include the return form indicating the reason for your return. Your opinion is a priority in our journey to be better every day and we would appreciate if you would share it with us.

If the above requirements have been respected, we will send you an e-mail confirming the acceptance of the return, and we will proceed to the payment of the amount of the returned products.

The refund will be made through the payment mode that you used in the purchase once we check the status of your return.

Please let notice that the period of receipt the amount depends on your bank.

The price to be returned is the originally included in the order, except transport costs, which will only be returned if CASTOR POLUX is responsible for the cause of the return. In case of special promotions, where shipping costs are offered for free, the customer must also assume the transport costs of the return.

In the event that you wish to make a change, you must request the return and make a new order.

Important note:

Until we receive the item in our warehouse, the product is under your responsibility. We recommend that you send us the item by courier or certified mail. Only the money of those purchases made through our online store will be refunded. For those made in our physical stores, the products will be exchanged for a voucher of the same amount or exchanged for other items.

  1. DESTINATIONS AND SHIPPING CHARGES

You can currently make your purchase in: Spain (Peninsula), Portugal, France, Holland, Belgium, Luxembourg, Germany, Austria, Italy and the United Kingdom.

In the case of the Balearic Islands, Ceuta, Melilla and the Canary Islands, as well as in other countries, please consult the conditions in the mail hola@castor-polux.com

Shipping costs are borne by the buyer. Taxes, customs and other charges are not included in the shipping costs paid on your purchase. CASTOR POLUX has no control over these fiscal policies that vary from country to country. The international courier service with which we work can present you with an independent invoice from the local customs authorities. Please remember it.

The Articles are sold and delivered in the countries listed above.

Shipments of the items will be made through the courier company selected by CASTOR POLUX.

Items will be sent to the delivery address you have indicated at the time of placing the order.

Once the order leaves the warehouse of CASTOR POLUX, you will be sent an e-mail notifying you that your order is being sent.

For security reasons, we do not send any order to post office boxes. We do not accept any order when it is not possible to identify the recipient of the order and its address.

In the event that the order can not be delivered because of the absence of the Customer, the package will return to our warehouse and it will be understood that the Client renounces the content and can not demand the refund of the order. CASTOR POLUX in good faith can refund the order to the customer once returned to our warehouse, deducting from the refund the shipping and return costs caused by the shipment not picked up by the Customer. In case the Customer wants the order again, he will have to make a new one.

The transit time and shipping costs are:

o Standard shipping (Peninsula and Portugal): Delivery between 1 to 2 business days (excluding weekends and holidays) = 6 EUROS

o Rest of Europe: Delivery between 2 to 4 business days (excluding weekends and holidays) = 29.90 EUROS

These terms do not take into account causes of force majeure, such as inclement weather or strikes.

  1. THE AVAILABILITY OF THE ARTICLES

Our product offers and prices are valid as long as they appear on the website, to the extent of the available stock. Therefore, if the quantity of ordered items exceeds the quantity available in stock, we can not guarantee the delivery of your order, and CASTOR POLUX reserves the right to refuse the delivery of the confirmed order in the case that the merchandise is not available. If the merchandise is not available, within one business day CASTOR POLUX will inform you of the exhaustion of the product, sending you a specific message to your email.

  1. THE PAYMENT

The products will not be sent until a pre-authorization check has been made. The charge will be made on your card once the payment has been processed.

Payment types:

Credit card

PayPal

Bank transfer (email us at hola@castor-polux.com)

  1. THE CASE OF IMPACT

CASTOR POLUX reserves the right to refuse to send an order or respond to an order from a buyer who has not paid the total amount of his last order or with which there would be a litigation of payment in process.

  1. PRODUCT IMAGES

According to the calibration of the different monitors used for the display of the page, the shades of the products may vary slightly. CASTOR POLUX is not responsible for misinterpretation.

  1. ACCEPTANCE OF THE BUYER

These general conditions of sale as well as the rates, are expressly approved and accepted by the buyer, who declares to be fully aware of it, and renounces, in fact, to prevail of any contradictory document, especially since the purchase act implies the acceptance of these conditions of sale.

The present conditions can be modified at any time without notice.

  1. MINIMUM PURCHASE AGE

The minimum age to make a purchase is 18 years.

  1. CUSTOMER ATTENTION

For any clarification, incident or claim, you can contact us at hola@castor-polux.com and we will be happy to help you.

  1. PRIVACY POLICY

Users are kindly requested to read the privacy policy that applies even if they access and browse www.castor-polux.com without purchasing any product.